To request an appointment
You can request an appointment online using NHS Wales App, by phoning us or coming in to speak to the reception team.
Phone lines are open between 8:00am and 6:30pm.
Surgery doors are open between 8:30am and 6:00pm.
When you get in touch, we will ask you for a brief reason for your visit, ensuring that patients are seen by the appropriate clinician in the right place at the right time. Our team are trained in care navigation. This allows us to prioritise patients with the most urgent health needs, ensuring that they see the most appropriate clinician or are directed to an alternative service.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- video call
Cancelling or changing an appointment
Phone us in plenty of time to cancel or change your appointment so we can offer it to someone else.
If you need help when we are closed
If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.
For urgent medical advice between 6.30pm and 8.00am weekdays, or during weekends and Bank Holidays, use NHS 111, by phone or go to the 111.nhs.uk website
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you need an interpreter.
- If you have any other access or communication needs.
Continuity of Care at Our GP Surgery
At our practice, we believe that good healthcare is built on strong relationships. Wherever possible, we aim to provide continuity of care — meaning we try to ensure you see the same GP or clinical team for ongoing health issues. This helps your doctor get to know you, understand your history, and provide care that is safer and more personal.
What Is Continuity of Care?
Continuity of care means having an ongoing relationship with a GP or healthcare professional who knows your medical background and can coordinate your care over time. It also depends on good communication and accurate sharing of your medical information, so your care always feels joined‑up.
Why Continuity of Care Matters
✔ Better Health Outcomes
Patients who regularly see the same GP have been shown to experience:
- fewer hospital admissions and emergency visits
- better management of long‑term conditions
- lower risk of complications
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Some studies have even found that strong continuity of care is linked with longer life expectancy.
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✔ A Strong, Trusting Relationship
Seeing the same GP helps build trust, confidence, and open communication. Research shows this leads to better shared decision‑making and a more satisfying experience for patients.
✔ More Personalised Care
When your GP knows you well, they can spot changes early, tailor treatment more effectively, and understand your values and preferences. This results in more effective, consistent care across appointments.
Who Benefits Most?
Continuity of care is helpful for everyone — but it is especially important for people who:
- have long‑term or complex health conditions
- are older or frail
- have mental health conditions
- need end‑of‑life care
However, even for short‑term problems, seeing someone who knows your medical history can make a big difference.
How You Can Help Us Support Continuity
When contacting the surgery, you can help us by:
- asking to see your usual GP
- letting us know if a problem is ongoing
- telling us if you’ve been asked to follow up with a specific doctor
Although it may sometimes mean waiting slightly longer, many patients find the benefits of continuity are well worth it.
Our Commitment to You
We will always do our best to:
- offer appointments with your usual GP when appropriate
- keep your medical information accurate and up‑to‑date
- coordinate your care smoothly if you need to see different professional
Continuity of care makes your healthcare safer, more effective, and more personal — and we are committed to delivering that for every patient.
