Middle Lane Surgery


To request an appointment

You can request an appointment online using NHS Wales App, by phoning us or coming in to speak to the reception team.

Phone lines are open between 8:00am and 6:30pm.

Surgery doors are open between 8:30am and 6:00pm.

When you get in touch, we will ask you for a brief reason for your visit, ensuring that patients are seen by the appropriate clinician in the right place at the right time. Our team are trained in care navigation. This allows us to prioritise patients with the most urgent health needs, ensuring that they see the most appropriate clinician or are directed to an alternative service.

Your appointment

However you choose to contact us we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • video call

Cancelling or changing an appointment

Phone us in plenty of time to cancel or change your appointment so we can offer it to someone else.

If you need help when we are closed

If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.

For urgent medical advice between 6.30pm and 8.00am weekdays, or during weekends and Bank Holidays, use NHS 111, by phone or go to the 111.nhs.uk website

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you need an interpreter.
  • If you have any other access or communication needs.


Date published: 8th October, 2014
Date last updated: 9th April, 2024