Middle Lane Surgery

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.

NHS staff must be able to come to work without fear of violence, abuse or harassment from patients or their relatives. The NHS has a Zero tolerance attitude towards violence.  Violent, threatening or abusive behaviour including shouting and swearing will not be tolerated at this practice. Patients who act in such a manner will be asked to leave the premises; the Police may be called and you could be removed from our patient list. Our staff are here to help you, please treat them with respect.

Date published: 10th October, 2014
Date last updated: 29th June, 2023