Access Standards Figures

These are our access standards figures for 2024-2025. If you have any questions regarding these figures please do not hesitate to call.

	Jun-24	Jul-24	Aug-24	Sep-24	Oct-24	Nov-24	Dec-24	Jan-25	Feb-25	Mar-25	Apr-25	May-25	Total 12 months
Calls to surgery	2894	3156	2850	3082	3342	2903	2789	3145	2916	2937	2271	2765	35050
Calls answered within 2 minutes	2839	3099	2799	2958	3268	2856	2669	3072	2816	2872	2196	2724	34168
Calls abandoned	13	13	12	30	15	7	23	20	24	24	24	11	216
% OF CALLS ANSWERED IN 2 MINS	98.10%	98.19%	98.21%	95.98%	97.79%	98.38%	95.70%	97.68%	96.57%	97.79%	96.70%	98.52%	97.48%
% ABANDONED CALLS	0.45%	0.41%	0.42%	0.97%	0.45%	0.24%	0.82%	0.64%	0.82%	0.82%	1.06%	0.40%	0.62%
Items via prescription	9267	10358	9581	9883	10111	9605	9922	10501	8802	10282	9959	10092	118363
Referrals made	106	101	89	121	107	116	95	109	118	99	105	137	1303
Med3 issued	66	65	57	98	91	72	74	88	73	88	54	63	889
Administrative Communications	932	1029	1103	1391	962	1025	1223	1023	1130	1120	1142	1192	13272
Text messages sent and received	91	97	154	1163	1583	169	57	144	119	1474	162	146	5359
Digital requests	19	20	31	21	36	21	32	25	30	30	42	42	349