Important Information for Patients


Blood Test Information


Requesting a blood test request form:

  • Phone Middle Lane Surgery 01745 816481 to request a form via reception staff
  • Please tell us if you know which blood tests and/or why you need the blood test
  • You do not need to see the doctor to request a blood test form

Booking:

  • Please book your blood test at Denbigh Infirmary
  • Phone 01745 818100 10am and 2pm Monday-Friday to book an appointment
  • The phlebotomy clinic runs between 8am and 10.30am Monday – Friday

How soon you should have an appointment:

  • Your request form should have been marked if the blood test is URGENT or ROUTINE
  • For a routine blood test you may have to wait 1-3 weeks for an appointment
  • For an urgent blood test you should have an appointment within a week
  • If Denbigh Infirmary cannot accommodate this please let Middle Lane Surgery reception staff know and they will organize and appointment at Denbigh Infirmary for you

Getting your blood test result:

  • Please contact the surgery 3 working days after your test

Confidentiality & Data Protection

Your medical records are held in the strictest confidence. Information is not passed on without your consent unless it is within the confines of the NHS, by legal framework, or is in the public interest. Certain anonymised patient data may be shared for the public health and audit, research, teaching and training. It is a practice and legal requirement that all staff maintain confidentiality of patients' records.

 GDPR Leaflet [PDF, 800KB]

 Patient Privacy Notice - Updated 2018 [PDF, 393KB]

Complaints

We attempt to provide the highest level of professionalism in the care and treatment of patients and endeavour to achieve this at all times. However, we appreciate that things can sometimes go wrong and you may feel disappointed or aggrieved with some aspect of your care. This Practice follows the recognised complaints procedure. If you wish to make a complaint, please contact the Practice Manager who will deal with your concerns in confidence.

 BCUHB Putting things right leaflet (English version 2) [PDF, 1.7MB]

Zero Tolerance of Violent or Abusive Behaviour

We expect patients to treat staff with respect; we operate a zero tolerance policy to violent or abusive patients. If a patient is violent or abusive we may exercise our right to take action to have them removed, immediately if necessary from our list of patients.

Ordering Ambulances

If you qualify for transport to hospitals for clinic appointments, please phone 0300 123 2317 at least one week before your appointment.