Important Information for Patients
Confidentiality & Data Protection
Your medical records are held in the strictest confidence. Information is not passed on without your consent unless it is within the confines of the NHS, by legal framework, or is in the public interest. Certain anonymised patient data may be shared for the public health and audit, research, teaching and training. It is a practice and legal requirement that all staff maintain confidentiality of patients' records.
The Practice is registered under the Data Protection Act.
Complaints
We attempt to provide the highest level of professionalism in the care and treatment of patients and endeavour to achieve this at all times. However, we appreciate that things can sometimes go wrong and you may feel disappointed or aggrieved with some aspect of your care. This Practice follows the recognised complaints procedure. If you wish to make a complaint, please contact the Practice Manager who will deal with your concerns in confidence.
Zero Tolerance of Violent or Abusive Behaviour
Equally, we expect patients to treat staff with respect and operate a zero tolerance policy to violent or abusive patients.
Ordering Ambulances
If you qualify for transport to hospitals for clinic appointments, please phone 0845 607 6181 at least one week before your appointment.
